Modified on: Wed, 12 May, 2021 at 2:36 PM
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How do I track my order?
- Once the order is shipped, a tracking number will be sent to the provided email address. Please note that it does take 24-48 hours to process updates on tracking information. While we do advertise 2-7 business day shipping, once the item has left our warehouse, it is up to the shipping carrier to make sure the item arrives on time.
- If you are trying to track your massage chair, please refer to this article for detailed information.
I want to return my order. How do I do that?
- To submit an RMA(return merchandise authorization) request, please click this link to navigate to the return form. Once the information is submitted, an agent will get back to you within 48 hours with instructions. Please keep in mind that your order must be within policy to receive a refund. To review our policies, use this link.
My product has issues. How do I get it replaced?
- To submit an RMA(return merchandise authorization) request, please click this link to navigate to the return form. There will be a question on this form asking you what your preferred resolution is. If it is determined that your product has a manufacturer defect or was damaged in transit, we do not require the product to be returned. Once the information is submitted, an agent will get back to you within 48 hours with instructions. Please keep in mind that your order must be within warranty or policy to receive a replacement. To review our policies, use this link.
My product arrived damaged. What do I do?
- We offer a few different options for this issue. If the problem is a manufacturer defect, then we will send a one-time replacement. If the product is damaged during transit, then we will offer a replacement or refund your order. We do not require the item to be returned. Either way, an RMA form must be submitted as per policy. Please click this link to navigate to the RMA page.
My tracking number shows my order is delivered. Where is it?
- If your order has been marked as delivered by the carrier, then your package should be at your front door. If you cannot find your package, check around your property or ask your neighbors. The order may have been delivered to an unusual location, or your neighbors could have taken your order to ensure package thieves wouldn't steal it. If the order still cannot be found, contact the carrier and ask where your package is. If you have followed these steps and your order is still missing, please reach out to us with an inquiry. The fastest way to contact us is by reaching out through our chat feature. Use this link to send us an email. The chat option is in the bottom right-hand corner of the Contact Us page.
Can I make changes to my order?
- Changes to your order, such as updating the shipping address, changing the color of your product, or changing the recipient's name, must be made before the order has shipped out. Once the order has been given to the carrier, updates are no longer possible.
Do you offer warranties for your products?
- Yes! We currently offer warranties for most of our products. The Foot and Leg Massage Wrap, Shiatsu Foot Massager, and both of our Massage Chair products have optional warranties that can be added at the time of purchase or within seven business days of placing the transaction.
What is your cancellation policy?
- All cancellations are done upon request. If the item has already been shipped out, it is now subject to our return policy. For any further questions on cancellation, please use this link to navigate to our policy page.
Can my insurance company pay for one of your products?
- Possibly! It is up to your individual insurance company whether or not they will cover the cost of one of our products. If you have an HSA(Health Savings Account), it is entirely possible your insurance will reimburse you for the cost of a product. We recommend contacting them first and then reaching out to us once you have your answer.
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